AI in the Workplace: Training for Effective and Ethical Use

Apr 2, 2024

Artificial intelligence (AI) is everywhere. From the algorithms powering our social media feeds to the self-driving cars of the near future, AI is constantly changing the way we live and work. Learning and development (L&D) professionals in small and mid-sized businesses are key to making sure their staff is prepared for the opportunities and challenges that AI brings. This includes helping employees use AI ethically and productively.

The Challenge: AI Anxiety and Training Needs

Many employees are hesitant to use new technologies, especially AI, which can feel intimidating. It’s understandable! However, L&D professionals know that hesitation and fear can limit productivity and innovation. There are many excellent videos and articles outlining how to use AI, but these often don’t help address the root concerns many employees have. Many need a guiding hand to get to know the artificial marvel. Baby steps before running with it.

Microsoft 365 Copilot: A Powerful AI Productivity Tool

Microsoft 365 with Copilot AI offers many opportunities to streamline work processes. Copilot can:

  • Assist in Writing: Use Copilot to draft emails in Outlook, create reports in Word, or generate compelling presentations in PowerPoint.
  • Analyze Data: Make sense of large datasets in Excel by asking Copilot to find insights and create summaries.
  • Brainstorm and Research: Generate fresh ideas, bounce concepts off Copilot, and get quick summaries of topics right within your documents.

It’s important to emphasize that Copilot is a tool, not a replacement for human judgment and creativity.

The Value of Hands-on AI Training for Increased Productivity

To make your staff truly comfortable using AI, L&D professionals must focus on:

  • Building confidence: Practical, hands-on exercises help users see how AI tools can make tasks easier and faster.
  • Ensuring ethical use: Open discussions about responsible and ethical AI usage pave the way for the best use of this technology.
  • Understanding limitations: Employees need to know that AI is helpful, but can make mistakes. Teach them how to double-check AI’s output before finalizing important documents.

Hands-on, practical training is the best way to make employees feel empowered to effectively leverage these AI-powered tools while understanding the need to act with integrity when utilizing these technologies.

A Solution: Gamified AI Training and Skills Measurement

Fortunately, exciting new training solutions are emerging. myQuest and CykoMetrix have partnered to produce a unique, self-directed, gamified online program to help your people master Microsoft 365 Copilot while measuring their abilities. The program guides users through real-world tasks, helping them develop critical AI skills:

  • Practical Applications: Employees learn by doing, tackling tasks relevant to their work
  • Gamification: Users earn points and badges creating a fun and engaging experience
  • Measurable Progress: The program assesses proficiency creating a baseline for future development and highlighting areas for further growth and training.

To learn more about this innovative program, visit

Embracing the Future of AI

Getting your staff comfortable with AI is a crucial step towards maximizing productivity in your workplace. By focusing on practical training, addressing ethical concerns head-on, and fostering confidence, L&D departments in small and medium-sized companies can turn AI anxiety into AI empowerment.

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